Your Privacy at aef365

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact aef365 support, you provide us with personal information that may include:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Residential address in Bangladesh, including division, district, and postal code.
• Email address used for account communications and security notifications.
• Mobile phone number, particularly where linked to bKash, Nagad, or Rocket accounts.
• Copies of identity documents submitted for KYC purposes (National ID Card, passport, driving licence).
• Payment method details, including mobile banking account numbers or bank account information.

1.2 Information Collected Automatically

When you access and use the aef365 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location derived from your IP address.
• Device type, operating system version, browser type, and screen resolution.
• Session duration, pages visited, games played, and betting history on the aef365 platform.
• Login timestamps and records of account activity.
• Cookies and similar tracking technologies (see Section 6 for full details).

1.3 Information from Third Parties

In certain circumstances, aef365 may receive personal information about you from third parties, including:

• Identity verification and KYC service providers who assist us in confirming your identity and age.
• Payment processors and mobile banking providers (bKash, Nagad, Rocket, Upay) who confirm the status of transactions.
• Fraud prevention and anti-money laundering screening services.
• Responsible gaming organisations where a self-exclusion or multi-operator exclusion has been registered in your name.

3.1 Service Providers and Technology Partners

aef365 works with trusted third-party service providers who process data on our behalf under strict confidentiality agreements. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud infrastructure providers, customer support platform providers, and game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi). These providers are permitted to use your data only for the specific purpose for which it was shared and are required to maintain appropriate security standards.

3.2 Legal and Regulatory Disclosures

aef365 may disclose your personal information to law enforcement agencies, regulatory bodies, or other authorised authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of aef365, its players, or the public. This includes disclosures required in connection with anti-money laundering investigations, fraud prevention, or court orders.

3.3 Responsible Gaming Databases

Where you have registered a self-exclusion request with aef365 or through a multi-operator responsible gaming programme, relevant information about your exclusion status may be shared with participating operators or responsible gaming organisations for the purpose of enforcing your exclusion across multiple platforms. This sharing is conducted in your interest and forms part of our commitment to player welfare.

4.1 How Long We Keep Your Data

aef365 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. In general:

• Active account data is retained for the full duration of your relationship with aef365.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five years following the date of the transaction to comply with financial record-keeping obligations.
• KYC documentation is retained for a minimum of five years following account closure.
• Support correspondence is retained for three years from the date of the interaction.
• Marketing consent records are retained for as long as you remain opted in, and for two years following any opt-out, as evidence of your prior consent.

4.2 Account Closure and Data Deletion

When you close your aef365 account, we will begin the process of deleting or anonymising your personal data, subject to the retention obligations described above. Some data may remain in encrypted backup systems for a limited additional period before being permanently purged. You may request confirmation of the deletion of your data by contacting aef365 support after account closure.

5.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. aef365 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate essential platform functions, remember your preferences, analyse platform usage, and deliver a personalised experience.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing you from using aef365.
• Functional cookies: Remember your preferences, such as language settings and previously selected games, to improve your experience.
• Analytics cookies: Help aef365 understand how players navigate the platform, which features are most used, and where improvements can be made. Data collected via analytics cookies is aggregated and does not identify you personally.
• Marketing cookies: Used to deliver promotional content relevant to your interests, where you have consented to receive marketing communications from aef365.

5.3 Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings or through the cookie preference panel on the aef365 platform. Please note that disabling certain cookies may affect the functionality of the platform. Blocking essential cookies will prevent you from logging in or accessing your account.

Right of Access

You have the right to request a copy of the personal data aef365 holds about you. We will respond to verified access requests within 30 days. Requests can be submitted via email to [email protected] with the subject line "Data Access Request".

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly within your aef365 account settings, or contact support to request a correction of information that cannot be self-edited.

Right to Erasure

Subject to our legal retention obligations (see Section 4), you may request the deletion of your personal data upon closing your account. aef365 will delete or anonymise data that is no longer required for any lawful purpose within a reasonable timeframe following a verified erasure request.

Right to Restrict Processing

You may request that aef365 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interest. During any period of restriction, we will continue to store your data but will not actively process it.

Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can unsubscribe from marketing emails via the link in any marketing communication, or by contacting [email protected].